Returns & Exchanges
At Cheers Wine Merchants, we want you to be completely satisfied with your purchase. If your bottles arrive damaged or do not meet our quality standards, we offer a straightforward return and exchange process within 30 days of delivery.
Contact Our Team
Email our customer service department with your order number and a brief explanation of the issue to initiate your return request.
Document the Issue
For broken bottles or corked wine, please provide clear photographs of the damage or the specific bottle labels to help us process your claim quickly.
Secure Packaging
Carefully repack the items in their original protective transit packaging to ensure they are not further damaged during the return journey.
Return and Refund
Once we receive and inspect the returned goods, we will issue a full refund to your original payment method or dispatch a replacement shipment.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing